General
Where can I buy Green Pony locally?
Green Pony currently offers its products in select stores across Georgia. We are looking for retailers at this time! Drop us a line and we will contact your local retailer about carrying our products!
Do you offer wholesale accounts?
Yes! Reach out to us to learn more about our Wholesale Program. You can do so by clicking here.
Do you offer discounts?
Yes! We offer multiple sales and discounts throughout the year. Subscribe to our mailing list to get these updates.
What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Discover, and Apple Pay!
Products
Where can I find the ingredients?
You can find the ingredients for each product in the product description. To view our general ingredients page, click here. Be sure to check out our Ingredients Glossary to get helpful information on all ingredients used in our products!
Will Green Pony Natural Fly Repellent leave an oily residue?
No! One of the lovely things about this spray is that it does not leave an oily residue. We kept this in mind when developing the product as we want you and your pets to stay as clean as possible.
Can I spray Green Pony Natural Fly Repellent around food or water?
Yes! Since all of our ingredients are natural and food-grade, it will not hurt you or your pets if the spray gets in any food or water.
Safety
Is it safe if my pet ingests some of the product?
Yes! Since all of our ingredients are natural and food-grade, it will not hurt you or your pets if the spray gets in any food or water.
Is Green Pony safe to use around pollinators such as bees and butterflies?
Yes! While developing Green Pony we kept in mind all the insects that we WANT to keep around. Our sprays will not harm bees or butterflies.
Is Green Pony safe to use on dogs and cats?
Yes! While effective, Green Pony is gentle enough to use on your horses as well as your smaller pets.
Do I need to remove horses or people from the barn before misting with Green Pony?
No! Green Pony is safe to spray while animals and people are in the barn. Since we do not use any harsh chemicals, you don't have to wait to spray your home or facility.
Is Green Pony safe to use on foals?
Yes! Because our ingredients are so gentle, they will not irritate a young foal's skin or respiratory system.
Shipping, Returns, Exchanges
I have not received my shipping information. What should I do?
Your shipping information should be sent to you right after purchase. If you do not receive it within 48 hours, please make sure to check your spam folders. Depending on your email provider, it may sometimes get filtered.
If you are not able to locate your tracking information, please email us at orders@green-pony.com with your order number and/or email address. We will be happy to help you get a tracking update!
Can I return a product if I don't like it?
If you are not satisified, please reach out and let us know. We offer a 100% guarantee. No need to return the product to get your refund.
How do you ship?
Due to changes in infrastructure, we do not offer USPS shipping at this time. We currently ship all of our products through FedEx or UPS.
Do you ship internationally?
We do not ship internationally at this time.
My package arrived damaged. What should I do?
If your package arrived damaged, please email us at orders@green-pony.com with your order number and and attached photos. We will be happy to send you replacements of any damaged products!